{"id":13403,"date":"2026-01-30T20:24:16","date_gmt":"2026-01-30T19:24:16","guid":{"rendered":"https:\/\/pikaluna.com\/sk\/?page_id=13403"},"modified":"2026-02-02T12:59:34","modified_gmt":"2026-02-02T11:59:34","slug":"returns-form","status":"publish","type":"page","link":"https:\/\/testna.pikaluna.com\/sk\/returns-form\/","title":{"rendered":"Returns form"},"content":{"rendered":"<p>Even though at PikaLuna we strive to provide the customer with only the best, sometimes there may happen a request to refund the purchase price or exchange the product.<\/p>\n<p>If you have ordered more than one product, please make sure that the product is returned in the correct bag, which states the name of the product you are returning. The name on the bag can be found next to the bar code.<\/p>\n<p>&nbsp;<\/p>\n<p>Products can be returned by following the general conditions.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Summary:<\/strong><\/p>\n<p>\u2014 The product must be unwashed, unworn, with all labels attached in the original packaging. The product must also be free of stains, hair, or any other damage.<\/p>\n<p>\u2014 The product you want to return must be sent to the company\u2019s address: <strong>Rovelto d.o.o. Ljubljanska cesta 45d, 1241 Kamnik.<\/strong><\/p>\n<p>\u2014 We do not accept packages with redemption. The customer is responsible for paying for their own shipping costs for returning their item. Shipping costs are non-refundable.<\/p>\n<p>\u2014 If you have any problems or questions, please contact our team on<a href=\"mailto:info@pikaluna.com\/sk\"><span style=\"color: #000000;\"><strong> info@pikaluna.com\/sk<\/strong><\/span><\/a>\u00a0and we will answer you as soon as possible.<\/p>\n<p>&nbsp;<\/p>\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f13402-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"13402\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/sk\/wp-json\/wp\/v2\/pages\/13403#wpcf7-f13402-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"13402\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f13402-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7cf_hidden_group_fields\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_hidden_groups\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_visible_groups\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_repeaters\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_steps\" value=\"{}\" \/><input type=\"hidden\" name=\"_wpcf7cf_options\" value=\"{&quot;form_id&quot;:13402,&quot;conditions&quot;:[{&quot;then_field&quot;:&quot;os-selected&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;radio-359&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Product replacement&quot;}]},{&quot;then_field&quot;:&quot;group-vracilo-selected&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;radio-359&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Refund&quot;}]}],&quot;settings&quot;:{&quot;animation&quot;:&quot;yes&quot;,&quot;animation_intime&quot;:200,&quot;animation_outtime&quot;:200,&quot;conditions_ui&quot;:&quot;normal&quot;,&quot;notice_dismissed&quot;:false}}\" \/>\n<\/fieldset>\n<div class=\"flex-line\">\n\t<div class=\"first field\">\n\t\t<p class=\"heading\">Name\n\t\t<\/p>\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"second field\">\n\t\t<p class=\"heading\">Surname\n\t\t<\/p>\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-surname\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-surname\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"flex-line\">\n\t<div class=\"first field\">\n\t\t<p class=\"heading\">Email\n\t\t<\/p>\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"second field\">\n\t\t<p class=\"heading\">Address and house number\n\t\t<\/p>\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-adress\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-adress\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"flex-line\">\n\t<div class=\"first field\">\n\t\t<p class=\"heading\">Town \/ city\n\t\t<\/p>\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-town\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-town\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"second field\">\n\t\t<p class=\"heading\">Postcode \/ ZIP\n\t\t<\/p>\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-postcode\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-postcode\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"flex-line\">\n\t<div class=\"wide field\">\n\t\t<p class=\"heading\"><br \/>\nOrder No. of the product (located on the invoice and in the confirmation e-mail)\n\t\t<\/p>\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"order-no\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"order-no\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"flex-line\">\n\t<div class=\"wide field\">\n\t\t<p class=\"heading\"><br \/>\nI am returning all purchased products:\n\t\t<\/p>\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"radio-361\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><label><input type=\"radio\" name=\"radio-361\" value=\"Yes\" checked=\"checked\" \/><span class=\"wpcf7-list-item-label\">Yes<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"radio\" name=\"radio-361\" value=\"No\" \/><span class=\"wpcf7-list-item-label\">No<\/span><\/label><\/span><\/span><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"flex-line\">\n\t<div class=\"wide field\">\n\t\t<p class=\"heading\"><br \/>\nThe product you are returning:\n\t\t<\/p>\n\t\t<p style=\"font-size: 11px !important;\"><br \/>\nWrite down the number of pieces, names and selected sizes of the products you want to return (e.g YOUTH - S)\n\t\t<\/p>\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"product-returning\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"product-returning\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"flex-line\">\n\t<div class=\"first field\">\n\t\t<p class=\"heading\">Reason for refund:\n\t\t<\/p>\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"radio-358\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><label><input type=\"radio\" name=\"radio-358\" value=\"I received the wrong product\" checked=\"checked\" \/><span class=\"wpcf7-list-item-label\">I received the wrong product<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"radio\" name=\"radio-358\" value=\"I received a damaged product\" \/><span class=\"wpcf7-list-item-label\">I received a damaged product<\/span><\/label><\/span><\/span><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"second field\">\n\t\t<p class=\"heading\">I want:\n\t\t<\/p>\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"radio-359\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><label><input type=\"radio\" name=\"radio-359\" value=\"Product replacement\" checked=\"checked\" \/><span class=\"wpcf7-list-item-label\">Product replacement<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"radio\" name=\"radio-359\" value=\"Refund\" \/><span class=\"wpcf7-list-item-label\">Refund<\/span><\/label><\/span><\/span><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div data-id=\"os-selected\" data-orig_data_id=\"os-selected\"  class=\"\" data-class=\"wpcf7cf_group\">\n\t<div class=\"flex-line\">\n\t\t<div class=\"wide field\">\n\t\t\t<p class=\"heading\">The product you want to receive:\n\t\t\t<\/p>\n\t\t\t<p style=\"font-size: 11px !important;\"><br \/>\nWrite down the name and selected size of the product (e.g YOUTH - S).\n\t\t\t<\/p>\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"which-replacement-product\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"which-replacement-product\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<div data-id=\"group-vracilo-selected\" data-orig_data_id=\"group-vracilo-selected\"  class=\"\" data-class=\"wpcf7cf_group\">\n\t<div class=\"flex-line\">\n\t\t<div class=\"wide field\">\n\t\t\t<p class=\"heading\"><br \/>\nPayment was made:\n\t\t\t<\/p>\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"radio-362\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><label><input type=\"radio\" name=\"radio-362\" value=\"Credit card\" checked=\"checked\" \/><span class=\"wpcf7-list-item-label\">Credit card<\/span><\/label><\/span><span class=\"wpcf7-list-item\"><label><input type=\"radio\" name=\"radio-362\" value=\"Cash\" \/><span class=\"wpcf7-list-item-label\">Cash<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"radio\" name=\"radio-362\" value=\"Paypal\" \/><span class=\"wpcf7-list-item-label\">Paypal<\/span><\/label><\/span><\/span><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"flex-line\">\n\t\t<div class=\"wide field\">\n\t\t\t<p class=\"heading\"><br \/>\nIBAN:\n\t\t\t<\/p>\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"iban\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"iban\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<div class=\"flex-line\">\n\t<div class=\"wide field\">\n\t\t<p class=\"heading\"><br \/>\nStatus of the product you are returning:\n\t\t<\/p>\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"radio-360\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first last\"><label><input type=\"radio\" name=\"radio-360\" value=\"I am returning an undamaged product (unwashed, unworn and undamaged)\" \/><span class=\"wpcf7-list-item-label\">I am returning an undamaged product (unwashed, unworn and undamaged)<\/span><\/label><\/span><\/span><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<p><div class=\"cf7-cf-turnstile\" style=\"margin-top: 0px; margin-bottom: -15px;\"> <div id=\"cf-turnstile-cf7-1782104572\" class=\"cf-turnstile\" data-callback=\"turnstileCF7Callback\" data-sitekey=\"0x4AAAAAAAkeyllG3hlaMGxD\" data-theme=\"auto\" data-language=\"auto\" data-size=\"normal\" data-retry=\"auto\" data-retry-interval=\"1000\" data-refresh-expired=\"auto\" data-action=\"contact-form-7\" data-appearance=\"interaction-only\"><\/div> <style>.wpcf7-submit { pointer-events: none; opacity: 0.5; }<\/style> <script>document.addEventListener(\"DOMContentLoaded\", function() { setTimeout(function(){ var e=document.getElementById(\"cf-turnstile-cf7-1782104572\"); e&&!e.innerHTML.trim()&&(turnstile.remove(\"#cf-turnstile-cf7-1782104572\"), turnstile.render(\"#cf-turnstile-cf7-1782104572\", {sitekey:\"0x4AAAAAAAkeyllG3hlaMGxD\"})); }, 100); });<\/script> <style>#cf-turnstile-cf7-1782104572 iframe { margin-bottom: 15px; }<\/style> <style>#cf-turnstile-cf7-1782104572 { margin-left: -15px; }<\/style> <script>document.addEventListener(\"DOMContentLoaded\",function(){document.querySelectorAll('.wpcf7-form').forEach(function(e){e.addEventListener('submit',function(){if(document.getElementById('cf-turnstile-cf7-1782104572')){setTimeout(function(){turnstile.reset('#cf-turnstile-cf7-1782104572');},1000)}})})});<\/script> <\/div>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner btn btn--secondary\" type=\"submit\" value=\"Submit\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"<p>Even though at PikaLuna we strive to provide the customer with only the best, sometimes there may happen a request to refund the purchase price or exchange the product. If you have ordered more than one product, please make sure that the product is returned in the correct bag, which states the name of the [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-13403","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/testna.pikaluna.com\/sk\/wp-json\/wp\/v2\/pages\/13403","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/testna.pikaluna.com\/sk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/testna.pikaluna.com\/sk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/testna.pikaluna.com\/sk\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/testna.pikaluna.com\/sk\/wp-json\/wp\/v2\/comments?post=13403"}],"version-history":[{"count":0,"href":"https:\/\/testna.pikaluna.com\/sk\/wp-json\/wp\/v2\/pages\/13403\/revisions"}],"wp:attachment":[{"href":"https:\/\/testna.pikaluna.com\/sk\/wp-json\/wp\/v2\/media?parent=13403"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}